Refund,
Cancellation & Re-scheduling Policy
In case of
no-show or unutilized bookings, User shall be required to make requests for any
valid and applicable refunds, as per Vendors’ policies or within 15 days from
the travel date (whichever is earlier). No refund would be payable for any
requests made after the expiry of 30 days of travel date / check-in as
aforementioned and all unclaimed amounts for such no-show or unutilized
bookings shall accordingly be deemed to have been forfeited.
The refund
shall be processed within 15-20 working days from the date of the cancellation
request, after receiving back-to-back refund from the concerned Vendor. Payment
will be refunded back into the same original payment instrument like the same
credit card or bank account from which it was paid for the traveller. In case
of Travel Agent (B2B Booking), refund or recharge or upload of any type is
always credited in their agents Travellers Paradise s account balance. In case
of agents account closure, the agent is supposed to consume its balance or
clear their dues (if any). No money transfer will be done to travel agents bank
account, in any circumstances.
In case
User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and Travellers Paradise
or the Vendor would not be liable for any charges/expenses incurred by User,
either directly or indirectly in this regard.
Any Refund
Claims arising due to cancellation / delay of flight by the Vendor shall be
subject to Travellers Paradise receiving the refund from the Vendor. In the
Event Vendor does not refund the amount to the Travellers Paradise, Travellers Paradise
shall not be held liable for the same.
Cancellation/Re-schedule
of Flight Ticket up to 24 hours will be dealt by Travellers Paradise. Less than
24 hours, the USER should cancel it directly with the airlines and inform
Travellers Paradise for the refund processing.
Travellers
Paradise shall charge a cancellation fees - varying from time to time and
transaction to transaction and type of service. These fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, Travellers Paradise will add it's own cancellation fees over the
Vendor's cancellation Fees.
Cancellation
Policy is defined and governed by the Vendor and Travellers Paradise will not
be able to do any changes around it. Refund will only be processed once the
USER informs Travellers Paradise.
Partial
Cancellation may or may not be allowed - This will depend on the Vendor's
Cancellation Policy.
Re-scheduling
of Services (For e.g. Date Change in Flights) will incur Fare Difference,
Airlines Re-schedule/Penalty Charges and Travellers Paradise Re-schedule
Charges.
Domestic
and International Booking/Cancellation/Re-schedule will have different amount
of fees for different Services.
Name
Change, Title Change, Age Change, Sector Change etc is generally not allowed by
Vendors - Any such changes or more (not covered here) will not be entertained
by Travellers Paradise. The User need to work directly with the Vendor and
Travellers Paradise will not be responsible / liable in any form.
Once a
confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare, then both sectors have to be cancelled together.
The USER
will be solely responsible for the Visa, Passport or any other requirement for
the travel. Travellers Paradise will not be responsible for any inadequacy of
any form.
Check the
Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants.
Meals, Seats, Special Requests are not guaranteed. USER needs to check this
with Vendor directly.