TERMS OF USE
These terms and conditions are applicable to the usage of
the https://www.travellersparadise.co/ ("Travellers Paradise LLP ") by
you. Travellers Paradise LLP shall provide you (“User”) travel-related information,
travel leads, pricing, availability and reservations for airlines, hotels,
railway, holiday packages, bus and car rentals across cities and rural areas
throughout India and abroad (“Service/s or Travellers Paradise LLP Services”).
These Services may be availed by the User in India or outside India at any time
during the year as is offered by various third party vendors like airlines,
hotels, bus operators etc.("Service Providers" or
"Vendors"). The website is also for your education and information
and is also used by us to obtain feedback with a view to providing information
and services with respect to the leisure industry.
By accessing this site you agree to the following terms. In
case you do not agree to the following terms please do not read or refer to the
material on any of our pages.
Opening an Account
In order to become able to use the Travellers Paradise LLP , you
must complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You are solely responsible for the confidentiality of your
username, and password. In the event you have reason to believe your account,
username and/or password is being used in an unauthorized manner, you agree to
contact us promptly so that the appropriate modifications can be made to your
account. Please be aware that information will be sent to your email address
that you provided to us at the time of sign up.
Agreement to Receive Mail
You hereby consent to the receipt of physical &
electronic communication from us.
Contributions on Website
Any activity you do on the website (Comments, Reviews, and
Questions etc) becomes property of Travellers Paradise LLP . We reserve the right
to modify or update that information suitably.
Viruses and Contamination of System
Travellers Paradise LLP
is neither responsible nor liable for any viruses or other contamination
of your system, nor for any delays, inaccuracies, errors or omissions arising
out of your use of this site or with respect to the material contained on this
site.
Linked Sites
Any linked websites in our website are not under our control
and we are not responsible for the contents of any linked site or any link
contained in a linked site, or any changes or updates to such sites. We are
providing these links to you only as a convenience, and the inclusion of any
link does not imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but not limited to
icons, buttons, logos, text etc, as well as any and all trademarks, whether
registered or not constitute the exclusive intellectual property of the
Travellers Paradise LLP and is protected under Indian law. You may not selectively
download portions of the website without retaining the copyright notices You
may download material from the website only for your own personal use and for
no commercial purposes whatsoever. Any and all information that is submitted by
you including but not limited to comments, feedback etc is the sole property of
Travellers Paradise LLP which may be used in any manner the Travellers Paradise LLP deems fit. We provide all content to the best of our knowledge and we are not
responsible for changes to third party content.
Limitation of Liability
Travellers Paradise LLP
makes no warranty that this site will meet your requirements, the
service or this site will be uninterrupted, the results that may be obtained
from the use of this site will be accurate or reliable, any information or
other material obtained by you through this site will meet your expectations
and any errors in this site will be corrected.
We shall not be liable to you for any special,
consequential, incidental, and exemplary or punitive damages, or loss of profit
or revenues. We are also not liable under any circumstances for damages arising
out or related in any way to your inability to access, or your difficulty in
accessing, the website. We shall not be liable under any circumstances for
damages arising out of or in any way related to products, services and/or
information offered or provided by third-party vendors accessed through the website
or by any other means. All content and information provided by Travellers
Paradise LLP either through the website or otherwise is provided to you without
warranty of any kind either expressed or implied, with regard to the
merchantability, technical compatibility or fitness for a particular purpose
with regard to any service, products or material provided by or through the
website.
Indemnity
You agree to indemnify, defend and hold harmless Travellers
Paradise LLP , and its officers, employees, agents, and any third party information
providers to the Website, from and against all claims, actions, proceedings,
expenses, damages and liabilities, which are the result of, or are in any way
related to your use of the website.
Governing Law
These terms and conditions shall be governed by Indian law
and the courts at Tezpur shall have exclusive jurisdiction in all matters
arising out of or in connection with the use of the website by you.
Privacy Policy
Please refer to our Privacy Policy on the website.
Charges & Pricing
Travellers Paradise LLP does not charge any fees for browsing.
Travellers Paradise LLP is ONLY a ticketing/booking agent for various types of
services. For example, Travellers Paradise LLP does not operate bus services or run
flights of its own etc. In order to provide a comprehensive choice of bus
operators or flights etc, departure times and prices to customers, it has tied
up with many Vendors. Travellers Paradise LLP 's advice to customers is to choose
the Vendor they are aware of and whose service they are comfortable with.
Travellers Paradise LLP is not liable for any Discrepancy / Deficiency in service
by the Service Providers / Vendors of any service type.
Users can create free membership accounts on Travellers
Paradise LLP for service booking. From time to time, Travellers Paradise LLP at its
sole discretion will add new services, change existing services and remove some
services as well.
Users shall be solely responsible for compliance of all
applicable laws for making payments to Travellers Paradise LLP . GST Credit (if
applicable) will be provided directly by the Vendor to the User and Travellers
Paradise LLP will not be responsible for non-receivable of the same.
While Travellers Paradise LLP strives for quality products and
services with accurate pricing information, typographical and other errors may
occur. In the event the Service is listed at an incorrect price or with
incorrect service information due to an error, Travellers Paradise LLP may at it's
discretion contact the User for instructions or cancel User's booking and
notify User of such Cancel.
Travellers Paradise LLP will have the right to rectify the price
of the Service and contact User for further instructions via e-mail address
provided by User at the time of registration, or cancel the booking and notify
User of such cancellation. If Travellers Paradise LLP cancels the order after the
payment has been processed, the said amount will be remitted to User’s account
from which the payment was made.
Payment Options
Travellers Paradise LLP
Supports various Payment Methods like Credit and Debit Cards (Visa,
Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around 100 Indian
Banks), Wallets, etc through an online payment gateway system. Travellers
Paradise LLP and the associated one or more payment gateway makes full effort to
fulfill information security requirement and uses the latest encryption
technology to protect and safeguard the Users Payment Methods and their
details.
All Payments for services purchased via Travellers
Paradise LLP by all types of users
(travelers or agents or any other type) have to be pre-paid. Incase the credit
is extended/provided to any type of user, then it needs to be paid within the
next working day. If the user misses his payment timelines, then Travellers
Paradise LLP has the right to cancel the purchased service or any other purchased
services of the same user or it's sister concerns to recover the money and penalty
amount decided by Travellers Paradise LLP (upto 100% of the default amount).
Company also reserves the right to charge 1% per day penalty
interest for overdues, the same will charged after reminders and notifications.
Gateway Charges
Please note that Travellers Paradise LLP cannot control any fees or conversion rates
that may be charged to User by their Banks or Financial Institution related to
such a transaction and Travellers Paradise LLP disclaims all liabilities in this
regard.
Travellers Paradise LLP Travel Special Fares
There are three types of Travellers Paradise LLP Special Fares:
• Travellers Paradise LLP Special ZERO Reschedule Charges
• Reschedule request needs to reach Travellers Paradise LLP at least 36 hours for domestic flights and 72
hours for international flights before the original departure time. If the
request does not come in this timeframe, then normal Airlines and Travellers
Paradise LLP Travel Reschedule charges will be charged. However, Customer can also
directly work with the airlines when the departure time is less than the above
mentioned timeframe. Any charges imposed by the airlines in this regard, will
need to be borne by the customer itself.
• Exact flight details of the new flight needs to be
provided for Reschedule request - Only one option will be handled for
reschedule request.
• Travellers Paradise LLP Travel takes 4 to 8 hours to respond
during working hours for re-schedule request and is totally dependent on seat
availability and airlines response. Incase the airlines does not provide timely
or no response, Travellers Paradise
Travel cannot be held responsible for the same.
• Travellers Paradise LLP may charge certain service fees for
the service rendered.
• Travellers Paradise LLP Special ZERO Reschedule, 50% Cancellation Fees, Free Meal
• Reschedule details covered under Travellers Paradise LLP Special ZERO Reschedule Charges
• Airlines & Travellers Paradise LLP Cancellation Charges will be charged at 50%
For e.g. if Airlines cancellation charges were Rs 3000 and Travellers Paradise LLP Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be
Rs 1500 and Travellers Paradise LLP Charges
as Rs 249. All Cancellation requests needs to reach Travellers Paradise LLP before 36 hours in domestic flights and 72
hours for international flights before the original departure time. If the
request does not come in this timeframe, then normal Airlines and Travellers
Paradise LLP Cancellation charges will be
charged. However, Customer can also directly work with the airlines when the
departure time is less than the above mentioned timeframe. Any charges imposed
by the airlines in this regard, will need to be borne by the customer itself.
• Free Meal is supposed to be provided by the airlines.
However if for any reason, airlines does not provide the Free MEAL, no
compensation will be provided by Travellers Paradise LLP . MEAL Selection needs to
be done by the customer on the airlines website. Travellers Paradise LLP will not choose any MEAL type on customer's
behalf.
• Travellers Paradise LLP Special ZERO Cancellation / Reschedule Fees, Free Meal
• Cancellation requests needs to reach Travellers
Paradise LLP atleast 36 hours for domestic
flights and 72 hours for international flights before the original departure
time. If the request does not come in this timeframe, then normal/standard
Airlines and Travellers Paradise LLP Cancellation charges will be charged.
• Please read above for Rescheduling of Flights & Free
MEAL
Refund, Cancellation & Re-scheduling Policy
In case of no-show or unutilized bookings, User shall be
required to make requests for any valid and applicable refunds, as per Vendors’
policies or within 15 days from the travel date (whichever is earlier). No refund would be payable for
any requests made after the expiry of 30 days of travel date / check-in as
aforementioned and all unclaimed amounts for such no-show or unutilized
bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from
the date of the cancellation request, after receiving back to back refund from
the concerned Vendor. Payment will be refunded back into the same original
payment instrument like the same credit card or bank account from which it was
paid for the traveler. In case of Travel Agent (B2B Booking), refund or
recharge or upload of any type is always credited in their agents Travellers
Paradise LLP's account balance. In case of agents account closure, the agent is
supposed to consume its balance or clear their dues (if any). No money transfer
will be done to travel agents bank account, in any circumstances.
In case User avails to book any of the Services offered by
the Vendor and is, thereafter, not contactable on the contact details provided,
then the tour/travel reservation selected by User will stand cancelled and
Travellers Paradise LLP or the Vendor would
not be liable for any charges/expenses incurred by User, either directly or
indirectly in this regard
Any Refund Claims arising due to cancellation / delay of
flight by the Vendor shall be subject to Travellers Paradise LLP receiving the
refund from the Vendor. In the Event Vendor does not refund the amount to the
Travellers Paradise LLP , Travellers Paradise LLP shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will
be dealt by Travellers Paradise LLP. Less than 24 hours, the USER should cancel it
directly with the airlines and inform Travellers Paradise LLP for the refund processing
Travellers Paradise LLP shall charge a cancellation fees - varying from time to time and
transaction to transaction and type of service. This fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, Travellers Paradise LLP will
add it's own cancellation fees over the Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor
and Travellers Paradise LLP will not be able
to do any changes around it. Refund will only be processed once the USER
informs Travellers Paradise
Partial Cancellation may or may not be allowed - This will
depend on the Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights)
will incur Fare Difference, Airlines Re-schedule/Penalty Charges and Travellers
Paradise LLP Re-schedule Charges
Domestic and International Booking/Cancellation/Re-schedule
will have different amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is
generally not allowed by Vendors - Any such changes or more (not covered here)
will not be entertained by Travellers Paradise LLP. The User need to work directly
with the Vendor and Travellers Paradise LLP will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated,
Convenience Fees is not refundable under any circumstances. If you are booking
a special discounted return fare then both sectors have to be cancelled
together
The USER will be solely responsible for the Visa, Passport
or any other requirement for the travel. Travellers Paradise LLP will not be responsible for any inadequacy of
any form
Check the Baggage Allowance – Cabin and Check-in – No Free
Baggage Allowance for Infants. Meals, Seats, Special Requests are not
guaranteed. USER needs to check this with Vendor directly
Booking Confirmation
User should not take any action based on information on the
Marketplace until User has received a confirmation of User’s transaction. In
case of confirmations to be received by email, if User does not receive any
confirmation of User’s purchase/transaction within the stipulated time period,
User may first look into "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact
Travellers Paradise LLP's call centre or login into the User Account section of
Travellers Paradise LLP.
In case a booking confirmation e-mail or sms gets delayed or
fails because of technical reasons or as a result of incorrect e-mail ID /
phone number provided by the user etc, a ticket will be considered 'booked' as
long as the ticket shows up on the confirmation page or in the User Account
section of Travellers Paradise LLP.
The total price payable will be displayed to the User before
making payment to the Vendor. Users are hereby informed that in case of a
booking request being rejected by a Vendor (i.e. not confirmed by the
applicable Vendor), any amounts collected by Travellers Paradise LLP for such
booking will be refunded to the User’s Account used for making the payments.
Offer Fares / Series Fares / Group Fare or any other similar
fares are non-refundable, non-changeable under any circumstances. In these
types of bookings, more than one (non related) passenger is added in the same
pre-purchased PNR. Names in this type of fares are updated between 8pm and
11pm, one night before the travel date. Hence, web checkin needs to be done by
the passenger or the travel agency once the names are updated. Do note Airlines
counter are not very friendly at some airports and machines may / may not
operate. Also airlines may levy service charges for issuing boarding pass from
the airport counter. Since these are collective passengers tickets, normal web
checkin, meal selection, extra baggage purchase, wheel chair addition, GST or
any other special services cannot be added in these tickets. Lastly in these
types of fares, our fare rules supersedes airlines and hence no refund requests
are entertained unless flight is cancelled or flight date/timing is changed by
more than 6 hours in domestic flights
and over 24 hours in international flights.
Name changes (minor or major) in any form cannot be done in
these fares. In this type of fares (Offer Fares / Series Fares / Group Fare or
any other similar fares), you are not supposed to contact airlines directly or
any other body for any reason. Travellers Paradise LLP should be your only point of contact for any
purpose and the decision of Travellers Paradise LLP will be final. Incase you contact airlines or any other body, your account
might be disabled and your balance will be forfeited.
In case of schedule change and airlines provides multiple
options, agent/customer has the choice to choose among the given options only
within the given time. However, once names are updated in the revised
itinerary, thereafter no changes will be accepted of any type. Also note if the
agent/customer does not respond in the given time then Airlines / Travellers
Paradise LLP can choose any option.
Offline Booking
Travellers Paradise LLP avoids and do not recommends travel agents for doing offline booking
with us. However, if the travel agents insists, Travellers Paradise LLP can do the booking on behalf of the travel
agent as a courtesy. Having said that
Travellers Paradise LLP will not be
responsible for any type of mistake like
date, origin city, destination city, itinerary details, pricing, name &
details of the passenger etc. Travel Agent will be responsible for any mistake
or issue in offline booking from Travellers Paradise LLP. Travellers Paradise LLP on any circumstances will not bear any
expense or refund any part of the booking amount.
Promo Codes
Travellers Paradise LLP may generate promotion codes from time to time which may be availed on
the site for discount, if applicable. Travellers Paradise LLP at its discretion, could add new promo codes,
change or withdraw existing ones without any prior notice. Incase of any
dispute with any party, Travellers Paradise LLP's decision will be binding and
final.
When USER registers with Travellers Paradise LLP , Travellers
Paradise LLP or any of its
partners/afflilate/group companies/partners/vendors may contact User from time
to time to provide information/offers of services that Travellers Paradise LLP or such other group companies believe may
benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing
the Services purchased by User, and Travellers Paradise LLP shall not be liable for any such action.
Travellers Paradise LLP is only providing a
platform for communication and it is agreed that the contract for Service shall
be a strictly bipartite contract between the Vendor and User.
User represents that User is of legal age to form a binding
contract with Travellers Paradise LLP and is
not a person barred from receiving Services under the laws as applicable in
India.
Any references to a Vendor being "verified" (or
similar language) only indicate that the Vendor has completed a reasonable
verification process. Any such description is not an endorsement, certification
or guarantee by Travellers Paradise LLP about any Vendor, including of the Vendor's identity and credibility.
Travellers Paradise LLP therefore recommends
that you always exercise due diligence and care when deciding whether to avail
services from a Vendor, or while having any other interaction with them.
Upon receiving User’s complaint, Travellers Paradise LLP shall inform the relevant Vendor of such
complaint and request for an explanation. Users are required to refrain from
raising frivolous and baseless complaints. User expressly acknowledges that the
Vendor providing the deficient Service will be solely responsible to User for
any claims that User may have in relation to such defective service and
Travellers Paradise shall not in any
manner be held liable for the same.
Unless due to User’s negligence, in the event the Vendor
fails to complete a delivery of any Service, User acknowledges that the Vendor
will be liable to make any applicable refunds or payments. User agrees that
Travellers Paradise LLP will not be held
liable for failure of the Vendor to make available any Service therein.
Travellers Paradise LLP reserves the right at all times to disclose any information as is
necessary to satisfy or comply with any applicable law, regulation, legal
process or governmental request, or to edit, refuse to post or to remove any
information or materials, in whole or in part, in Travellers Paradise LLP's sole
discretion.
In no event shall Travellers Paradise LLP its officers, directors, employees, partners
or vendors be liable to User, the Vendor or any third party for any special,
incidental, indirect, consequential or punitive damages whatsoever, including
those resulting from loss of use, data or profits, whether or not foreseeable
or whether or not Travellers Paradise LLP has been advised of the possibility of such damages, or based on any
theory of liability, including breach of contract or warranty, negligence or
other tortuous action, or any other claim arising out of or in connection with
User’s purchase of the services herein.
Travellers Paradise LLP shall not assume any liability for the non-availability of the Services
where required or any action or inaction that might be taken by the Vendor.
ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE
READ, UNDERSTOOD AND AGREED BY USER.